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At Toner Buzz, we want you to be completely satisfied with your purchase. If you need to return a product, please review our return policy below.
Unopened and Undamaged Products
Unopened and undamaged products can be returned to Toner Buzz within 30 days of the purchase date, after receiving a return confirmation, for a full refund.
Opened Items and Returns Beyond 30 Days
Requests to return items opened after purchase, or unopened items after our 30-day return period will be handled on a case by case basis. Restocking or return shipping fees may apply depending on the time elapsed as well as the condition of the item(s) being returned.
Return Process for Defective Items
To open a return or replacement request for a defective item, please have a copy of your Supplies Status Page as well as pictures of the damaged item and/or printing error. This information is needed to assess an item for defects or damage. Please keep all original packaging in case the item needs to be returned.
Return Request
To open a return request, please follow these steps:
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Log in to your account on our website
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Go to the ‘My Account’ menu and select ‘Complete Orders’
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Locate the order you would like to return on this page and select ‘Return Item(s)’.
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Fill out the request form
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Wait for one of our return representatives to contact you within one business day for the next steps
Once your return request is opened on our website, a Toner Buzz representative will reach out within one business day to gather more information. Please wait until receiving a return authorization to move forward with the returns process. Items sent back without a return authorization will be denied.
When returning your item, please allow for shipping time, warehouse processing, and returns processing. We will inspect your return and process your refund or store credit within five business days of delivery in most cases. Please reach out if you have not heard back from us within this time.
The value of any promotional gift card that was issued for a returned order will be deducted from the final refund.
If you have any questions or concerns please e-mail us at returns@tonerbuzz.com.
Thank you for choosing Toner Buzz. We value your satisfaction and are committed to providing exceptional service for all your printing needs.
